Effective Date: 25-09-2025
At Duare Darkar, your privacy and trust are at the heart of our operations. Duare Darkar is an integrated suite of applications and platforms designed to deliver food and grocery services to customers, while enabling vendors and delivery partners to operate efficiently.
This Privacy Policy explains in detail how we collect, use, store, share, and protect information across our suite of applications and platforms, which includes:
Duare Darkar (Customer App) – for customers to place and track orders.
Duare Darkar Vendor (Vendor App) – for vendors to manage products, inventory, pricing, and orders.
Duare Darkar Delivery Bondhu (Delivery Partner App) – for delivery partners to accept, fulfill, and complete deliveries.
Duare Darkar Admin Panel – for administrators to manage and monitor the platform.
By using our apps, you agree to the terms of this Privacy Policy.
This Privacy Policy applies to all users of the Duare Darkar platform, including customers, vendors, delivery partners, and administrators. Specific features may collect additional data, which will be disclosed at the point of collection.
We collect different categories of data depending on how you use our services:
Customers: Name, phone number, email address, delivery address, billing address, profile picture.
Vendors: Business name, contact details, GST number, banking details (for payments), vendor location.
Delivery Partners: Full name, phone number, address, government ID proofs (e.g., Aadhaar, PAN, driving license), bank details, emergency contact details, and profile picture.
Administrators: Credentials required for secure access to the Admin Panel.
Details required to process payments, such as debit/credit card details, UPI ID, wallet credentials, or bank account details.
Payment information is processed through secure third-party gateways; Duare Darkar does not store card details in plain text.
Customer App: Location may be collected (with permission) to suggest nearby vendors, calculate delivery fees and times, enable live delivery tracking, and improve search relevance.
Delivery Partner App: Location is collected (including in the background when enabled) to assign orders, track active deliveries, optimize routes, and ensure the safety and reliability of deliveries.
Location data is not collected in the Vendor App or Admin Panel.
App activity such as pages viewed, clicks, time spent, preferences, crash logs, and diagnostic data.
Device details including IP address, operating system, browser type, mobile device identifiers, and network information.
Call logs, chat transcripts, and email records from customer support or disputes.
Feedback, complaints, or reviews submitted through the apps
We use the information we collect for the following purposes:
Service Delivery:
Customers: To process orders, arrange deliveries, and provide real-time updates.
Vendors: To notify and manage incoming orders, payouts, and account management.
Delivery Partners: To assign delivery requests, track performance, and calculate earnings.
Account Management:
To authenticate users, secure accounts, and prevent unauthorized access.
Customer Support & Dispute Resolution:
To handle complaints, process refunds, and resolve order-related issues.
Personalization & Improvements:
To tailor the user experience based on browsing behavior, order history, and preferences.
To improve app performance, usability, and features through analytics.
Marketing & Promotions:
To send offers, discounts, and updates (with user consent and opt-out options available).
Legal & Regulatory Compliance:
To comply with taxation, financial, and regulatory requirements under Indian law (including the Digital Personal Data Protection Act, 2023).
To prevent fraud, money laundering, and unlawful activities.
We adopt stringent security practices to protect your data:
Encryption: Sensitive information, such as passwords and payment data, is encrypted in transit and at rest.
Access Control: Data access is limited only to authorized employees, contractors, and third-party service providers under confidentiality agreements.
Monitoring: Regular audits, penetration tests, and monitoring systems are in place to detect and respond to threats.
User Responsibility: Users are encouraged to use strong passwords and safeguard their login credentials.
Despite these efforts, no system can guarantee 100% security. In the event of a data breach, we will notify affected users and regulators as required by law.
We do not sell your personal information to third parties. However, data may be shared with:
Vendors: Customer order details (name, delivery address, contact number) to prepare and fulfill orders.
Delivery Partners: Customer delivery details (address, contact number, order items) to enable delivery.
Payment Processors: To securely process payments and payouts.
Third-Party Services: Providers of cloud storage, analytics, SMS/email communication, and fraud detection services.
Government Authorities: When required by law, regulation, or court order.
All third parties are required to handle your information under strict confidentiality.
Customer order and account data are retained for as long as the account is active, and for a limited period thereafter as required by law (e.g., taxation, auditing).
Vendor and Delivery Partner records are retained as long as they remain active on the platform and for regulatory compliance purposes.
Location data used for deliveries is stored temporarily and not retained beyond what is necessary for service fulfillment.
Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable laws, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (subject to legal and contractual obligations).
Withdraw consent for processing (e.g., marketing communications).
Restrict or disable location tracking via device settings (though this may impact service functionality).
Request a portable copy of your data.
To exercise these rights, please contact us at [email protected].
Duare Darkar does not knowingly collect or solicit information from individuals under 13 years of age. If such data is identified, it will be promptly deleted. Parents or guardians who believe their child’s data has been collected may contact us for immediate action.
Although Duare Darkar primarily operates in India, some of our third-party service providers (e.g., cloud hosting, analytics tools) may process data outside India. In such cases, we ensure that adequate safeguards are in place to protect your data in compliance with applicable laws.
We may revise this Privacy Policy from time to time. Updates will be reflected with a new “Effective Date.” For significant changes, users will be notified via in-app notifications, emails, or website announcements.
You have the right to request deletion of your Duare Darkar account at any time.
Process:
Send an email to [email protected] from the registered email address linked to your account.
Our team will verify your identity and process the request.
The account, along with associated personal data (subject to legal retention requirements), will be deleted from our systems.
A confirmation email will be sent to you once the process is complete.
Timeline:
Account deletion requests are usually completed within 3–4 business days.
Certain data may be retained as required by law (e.g., transaction history for tax or regulatory compliance).
For questions, concerns, or complaints regarding this Privacy Policy or our data practices, you may contact us at:
📧 Email: [email protected]
